Navigating the bustling landscape of Singapore’s Business Process Outsourcing (BPO) sector to find the perfect partner can feel like a Herculean task. The challenge lies in locating a competent firm and finding one that genuinely aligns with your business needs and objectives. Outsourcing, done right, can alleviate administrative tasks’ burdens, streamline routine operations, and significantly cut costs associated with hiring and assimilating in-house staff into your company’s culture.
To aid you in your search for the perfect partner, we’ve meticulously hand-picked a list of the best customer service outsourcing companies in Singapore. Our selection, a culmination of rigorous research and years of experience in the field, has been influenced by the vast array of top-tier services these firms provide. With no further ado, let’s dive into this carefully curated list of Singapore’s crème de la crème in customer service outsourcing.
#1. Antasis
| Website: | https://www.antasis.com/ |
| Location: | 162 Bukit Merah Central, Singapore 150162 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sun: Closed |
| Contact: | +65 6319 2620 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 12 reviews as of 3 January 2023 |
Antasis, a sterling figure among Singapore’s best customer service outsourcing companies, is the preferred choice for SMEs and large corporations. They are ISO 9001 Certified and take pride in their NS Mark Gold accreditation – a national recognition from Singapore’s government. But what truly sets Antasis apart is its relentless commitment to elevating customer experiences. While other firms may be content with merely transforming negative experiences into positive ones, Antasis aims higher.
Their mission is to deliver exceptional customer experience management that surpasses the norm consistently. Their pursuit of the pinnacle in customer experience is matched by their dedication to providing top-tier back-office support. They harness the power of a growing, adaptable workforce within a culture steeped in the pursuit of excellence, a consumer-focused ethos, and an ongoing commitment to learning and innovation—this drive positions Antasis as a leader in outsourced customer experience management in Singapore. Antasis offers the following BPO services:
- Inbound customer service – Antasis’ customer service agents are onboarded into the client’s business processes in order to properly upsell, solve problems, and provide solutions.
- Outbound customer service – Antasis keeps an organised database of potential leads and sales opportunities to convert them into loyal customers.
- Technical helpdesk – 24/7 technical support services to avoid losses in productivity and prevent downtimes.
- Back office support – Includes data entry, data management and processing, email management order verification, and other services.
- HR and payroll – Organising staff deployment/onboarding, renewing contracts, managing virtual offices, compensation and benefits, etc.
- IT services – Install IT infrastructure, network design, active directory, deployment of IT applications and systems, backups, etc.
#2. Opus IT
| Website: | https://www.opusit.com.sg/ |
| Location: | Kaki Bukit Avenue 1 05-02/03, Blk 2, Singapore 417938 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sat to Sun: Closed |
| Contact: | +65 6842 7600 (call) |
| Google Review Ratings | 3.0 ⭐⭐⭐ from 41 reviews as of 3 January 2023 |
Established in 1990, Opus IT initially made its mark as a computer software development company. Over the years, however, it has morphed into a formidable IT service and solution entity, including resource contracting and Flexi-IT support services. Indeed, Opus IT has solidified itself as a significant service partner for IBM Singapore, particularly in IT infrastructure management.
Today, Opus IT Services Pte Ltd is recognised as one of Singapore’s best customer service outsourcing companies. Its reputation is bolstered by a comprehensive offering of IT outsourcing services, catering to specific fields such as IT helpdesk support, on-site desktop support, mid-range server management (spanning Unix, Wintel, Linux, and others.), network operations management, and data centre operations management.
Opus IT empowers its clients to focus on their core business activities by delivering efficient and effective services. This outsourcing titan has also broadened its service spectrum by investing in a full-function call centre, which launched operations in December 2005. Hence, it stands as a notable provider in the realm of customer service outsourcing in Singapore. Opus IT’s customer support centre outsourcing focuses on three dedicated areas:
- Contact centre – Contact centres are well-equipped with the latest technology. All support staff are provided with the necessary facilities and training for their role.
- IT helpdesk – IT helpdesk services enable clients to deal with customers, troubleshoot problems and reduce downtimes.
- Service centre operation – Opus manages authorised service centres for big-name equipment manufacturers to ensure maximum efficiency.
#3. Connect Centre
| Website: | https://connectcentregroup.com/ |
| Location: | 203 Henderson Rd, #10-13 Henderson Industrial Park, Singapore 159546 |
| Operating Hours: | Mon to Sun: Open 24 hours |
| Contact: | +65 6701 1188 (call) |
| Google Review Ratings | 4.6 ⭐⭐⭐⭐⭐ from 9 reviews as of 3 January 2023 |
Since its establishment in 2004, Connect Centre has evolved into a stalwart player in telemarketing solutions within the outsourcing industry. As a multi-channel outsourced contact centre, they specialise in providing robust CRM solutions to bolster core business operations. Connect Centre was among the pioneering Singapore contact centres to base their operations on the Social Enterprise Business Model.
Their service offerings are as diverse as they are effective: customer service, fault reporting/technical support, facilities management, telesales, emergency response, and administrative back-office functions.
Connect Centre leverages state-of-the-art omnichannel technologies to deliver its services across various platforms – from traditional voice calls to live chat, email, popular messaging apps like WhatsApp, AI chatbots, and other online services.
Having catered to a broad range of industries – from industrial equipment, engineering, medical & healthcare, telecommunication, facilities management, food & beverage (F&B), financial services, and information technology to fast-moving consumer goods (FMCG) – Connect Centre has gained a sterling reputation as the go-to outsourced call specialist in Singapore.
This reputation underscores their standing among Singapore’s best customer service outsourcing companies. Companies that need a reliable CRM model may choose from the following services:
- Customer service – 24/7 customer support using an advanced omnichannel contact centre platform
- Technical support – 24/7 technical support from technical support agents well-versed with the client’s products and services
- Telesales/telemarketing – Convert leads and prospects into sales through a sales framework customised to help your business’ marketing solutions
- Administrative back office – Document reception, management, and processing. Minimise administrative work so your business can develop its core competencies.
#4. DXC Technology
| Website: | https://dxc.com/sg/en |
| Location: | 1 Depot Cl, #03-01, Singapore 109841 |
| Operating Hours: | Mon to Sat: Open 24 hours Sun: Closed |
| Contact: | meghana.krishna@dxc.com (email) |
| Google Review Ratings | 4.7 ⭐⭐⭐⭐⭐ from 6 reviews as of 3 January 2023 |
XC Technology, an esteemed IT services company, stands out for its exceptional customer service solutions. Their contact centre experience is meticulously designed to support customers throughout their entire lifecycle, making them one of Singapore’s best customer service outsourcing companies. What sets DXC apart is its pioneering approach to digital contact centre operations, a first of its kind in the world.
Annually, DXC Technology records an astounding volume of over 250 million customer interactions. Nearly 100% of their customer service agents are equipped for remote work, ensuring seamless operations regardless of location. DXC invests in continuous training and skills development for their agents to maintain their high standards. These diligent professionals harness data-driven insights to enhance efficiency and deliver exceptional customer experiences.
DXC Technology is renowned globally for its ability to empower companies to run mission-critical systems and operations. With a focus on IT modernisation, data optimisation, and ensuring security and scalability across various cloud environments, DXC has earned the trust of the world’s largest enterprises and public sector organisations.
Clients rely on DXC to deploy services that drive new performance levels, competitiveness, and customer experience, elevating their IT estates to unprecedented heights. DXC’s services cover a wide range of fields. These core business solutions allow businesses to modernise and drive innovation across their entire IT infrastructure:
- Analytics and engineering – Create business opportunities, automate processes, and resolve complex engineering problems through applied AI and machine learning.
- Cloud – Maximise cloud technologies to drive innovation, foster customer loyalty, and develop your company.
- IT outsourcing – DXC provides critical IT outsourcing to help companies modernise and adapt to an ever-changing market.
- BPO – Transform your company into a modern business model through business process services that improve customer satisfaction.
#5. TYPENT
| Website: | https://www.typent.com/ |
| Location: | 342 Ang Mo Kio Ave 3, #03-1561C, Singapore 560342 |
| Operating Hours: | Mon to Fri: 9am – 5pmSat to Sun: Closed |
| Contact: | +(65) 8849-8707 Email: sales@typent.com |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 8 reviews as of 6 July 2023 |
TYPENT has firmly established itself as one of the leading outsourcing companies in Singapore, known for its tailored and dependable customer service solutions. Synonymous with quality and reliability, TYPENT consistently delivers excellent services to enhance customer satisfaction and boost business productivity. Their unwavering commitment to integrated and innovative solutions has rightfully earned them the distinction of being one of Singapore’s best customer service outsourcing companies.
For over a decade, TYPENT has been instrumental in helping both SMEs and MNC subsidiaries enhance their businesses through robust and cost-effective enterprise resource planning (ERP) systems. Partnering with renowned ERP brands such as SAP, Microsoft, Oracle, and Sage, TYPENT empowers local enterprises to improve efficiency and profitability.
They offer comprehensive services, including business analytics and reporting tools, hardware and infrastructure solutions, IT outsourcing, cloud hosting, and mobile solutions. With TYPENT, enterprises have everything they need at their fingertips to thrive in today’s dynamic business landscape. TYPENT offers a suite of comprehensive services aimed at bolstering your IT infrastructure:
- Expert tech support services to keep your operations running smoothly.
- Managed IT services for comprehensive and worry-free IT operations.
- Robust cybersecurity solutions to protect your business from potential threats.
- Cloud services and migration to harness the power of the digital landscape.
#6. A Very Normal Company
| Website: | https://avnc.asia/ |
| Location: | 298 Tiong Bahru Rd, #12-03 Central Plaza, Singapore 168730 |
| Operating Hours: | Mon to Fri: 8:30am – 6pm Sat to Sun: Closed |
| Contact: | +(65) 6557 0707 |
| Google Review Ratings | 4.0 ⭐⭐⭐⭐ from 1 review as of 6 July 2023 |
Despite its seemingly unassuming name, A Very Normal Company is anything but ordinary. Renowned for its exceptional customer service outsourcing services in Singapore, they have earned a stellar reputation in the industry. What sets them apart is their unique and innovative approach to addressing customer service challenges, making them the preferred partner for many businesses.
By harnessing the power of technology and maintaining a highly dedicated team of professionals, A Very Normal Company has firmly established itself as one of Singapore’s leading customer service outsourcing companies.
While they may not make grandiose promises of perfect, miraculous staffing solutions like othercompetitors, they are wholly devoted to our craft in human resources outsourcing solutions. Their daily mission revolves around equipping clients with the right individuals they need to ensure their business projects run smoothly, just as they should.
In IT, Healthcare, FMCG, and Finance, if they need to get the ideal candidates you require, they take it upon themselves to tap into their extensive networks and go the extra mile to find them for you. A Very Normal Company indeed offers extraordinary services that stand out in the customer service outsourcing sector:
- End-to-end customer support services for a seamless customer journey.
- Innovative IT solutions to keep your business at the forefront of technology.
- Customised telemarketing services to boost your sales and customer engagement.
#7. NEX CorporateIT
| Website: | https://www.nexcorporateit.com/ |
| Location: | No.1 Pemimpin Dr, #04-04/03, Singapore 576151 |
| Operating Hours: | Mon to Fri: 8:30am – 6pm Sat to Sun: Closed |
| Contact: | +65 6296 0703 Email: Enquiry@NEXCorporateIT.com |
| Google Review Ratings | 4.4 ⭐⭐⭐⭐ from 7 reviews as of 6 July 2023 |
NEX CorporateIT, a prominent outsourcing firm in Singapore, stands out as a leader in providing unparalleled IT services and support. Their unwavering commitment to delivering top-notch solutions aids businesses in optimising operations and ensuring the utmost customer satisfaction.
With a highly skilled team of IT professionals, they strive to provide solutions that enhance business productivity and foster competitiveness—this steadfast dedication to excellence positions NEX corporate among the best customer service outsourcing companies in Singapore.
NEX CorporateIT’s comprehensive IT outsourcing services encompass all aspects of daily IT operations, guaranteeing smooth functionality to minimise disruptions. As a trusted IT outsourcing company in Singapore, its focus is ensuring customer satisfaction, enabling more significant operational and cost efficiencies for its clients. They continuously develop and implement cutting-edge technologies to enhance client network optimisation, security, and IT infrastructure. NEX CorporateIT provides unparalleled IT services to streamline your business operations:
- Customised IT solutions tailored to your specific business needs.
- Advanced cybersecurity services to ensure your business is protected.
- Robust infrastructure management to maintain the stability of your operations.
#8. Saigon Technology Singapore
| Website: | https://saigontechnology.com/ |
| Location: | 71 Ubi Cres, #04-09 Excalibur Centre, Singapore 408571 |
| Operating Hours: | Mon to Fri: 8am – 5pm Sat to Sun: Closed |
| Contact: | +65 9140 3360 Email: sales@saigontechnology.com |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 43 reviews as of 6 July 2023 |
Saigon Technology Singapore stands at the forefront of the tech-outsourcing industry, blazing a trail with its advanced and dependable IT services. They are dedicated to helping businesses of all sizes navigate the intricacies of the digital landscape.
With a team comprising skilled and experienced IT specialists, they consistently strive to meet and exceed client expectations. Saigon Technology Singapore’s unwavering commitment to delivering exceptional quality and timeliness services has firmly positioned them as one of the best customer service outsourcing companies in Singapore.
At Saigon Technology, their pursuit of perfection shines through in their excellent abilities, talents, and proven strategies when it comes to software outsourcing services. With a genuine passion for excellence, they provide high-quality software outsourcing services, leveraging their exceptional skills and talents.
As a trusted software outsourcing company, Saigon Technology boasts well-established global capabilities, upholding stringent quality standards and implementing robust delivery processes that guarantee tangible business values. Saigon Technology Singapore offers innovative tech solutions to keep your business ahead of the curve:
- Comprehensive software development solutions to meet your unique needs.
- Mobile app development for better customer reach and engagement.
- IT consultancy services to ensure your tech strategy aligns with your business goals.
#9. IT Outsourcing Singapore
| Website: | https://www.itoutsourcingsingapore.com/ |
| Location: | 51 Goldhill Plaza, #07, #11G Virtual Office, Singapore 308900 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sat to Sun: Closed |
| Contact: | +65 6690 3275 Email: info@itoutsourcingsingapore.com |
| Google Review Ratings | 4.9 ⭐⭐⭐⭐⭐ from 8 reviews as of 6 July 2023 |
True to its name, IT Outsourcing Singapore excels in providing exceptional IT services to businesses. Their extensive range of services encompasses everything from infrastructure management to software development, all meticulously crafted to support companies in achieving their business objectives. By offering tailored and cost-effective solutions, IT Outsourcing Singapore has firmly established itself as one of Singapore’s best customer service outsourcing companies.
At IT Outsourcing Singapore, they pride themselves on delivering a comprehensive suite of managed IT services to enhance the efficiency of your IT operations. With their robust solutions in place, your business operations will seamlessly thrive.
Their ultimate goal is to empower your business with superior efficiency and care, ensuring a transformative impact on your IT operations for top-tier performance. With over four years of experience and expertise in serving clients across diverse industries, they possess the knowledge and skills to provide an array of customised IT solutions, including cloud services and managed IT services, tailored to meet the unique requirements of your business. IT Outsourcing Singapore delivers a wide range of IT services for your business:
- Tailored IT solutions, including infrastructure management and software development.
- IT consultancy services to streamline your technology strategy.
- Cybersecurity solutions to ensure your business data remains secure and protected.
#10. IT Support Solution
| Website: | https://www.itsolution.com.sg/ |
| Location: | 7 Temasek Boulevard, One, #12-07 Suntec Tower, Singapore 038987 |
| Operating Hours: | Mon to Fri: 9am – 6pm Sat to Sun: Closed |
| Contact: | +6598641077 Email: info@itsolution.com.sg |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 15 reviews as of 6 July 2023 |
IT Support Solution, a Singapore-based company, is a reliable provider of robust and comprehensive IT and customer services. Their unwavering commitment lies in delivering personalised IT support that enables businesses to maintain productivity and ensures smooth operations. With a proactive approach and a profound understanding of the tech industry, IT Support Solution has rightfully claimed its position as one of Singapore’s best customer service outsourcing companies.
Regarding IT solutions in Singapore, the choice is clear: IT Solutions is the undisputed leader in cost-effective IT services. With IT SOLUTION, you can expect results that surpass your expectations, all at a price that will leave you with a smile. IT SOLUTION, headquartered in the prime location of Novena, offers a comprehensive range of IT solutions tailored to meet the diverse needs of your business.
As a young and dynamic company, they specialise in IT Solution Services, dedicated to easing your workload by providing innovative solutions for various IT needs to streamline your business administration. IT Support Solution offers complete IT services to support your business needs:
- Managed IT services to take care of your IT operations.
- Customised tech support for a seamless technology experience.
- Advanced cybersecurity solutions to safeguard your business against digital threats.
#11. TDCX
| Website: | https://www.tdcx.com/ |
| Location: | 750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapore 469004 |
| Operating Hours: | Mon to Fri: 8:30am-6pm Sat to Sun: Closed |
| Contact: | +65 6309 1688 (call) |
| Google Review Ratings | 4.7 ⭐⭐⭐⭐⭐ from 124 reviews as of 3 January 2023 |
Among the many BPO companies in Singapore, TDCX stands out as an outstanding choice for businesses aiming to scale their operations to meet the ever-growing daily demands. Recognised as one of Singapore’s best customer service outsourcing companies, TDCX offers comprehensive customer care support to some of the world’s fastest-growing brands. Leveraging advanced Machine Learning and Artificial Intelligence technologies, they effectively handle complex customer experience interactions, ensuring exceptional service delivery.
TDCX began humbly in 1995 as a boutique outsourced business service provider. Over the years, this BPO company has honed its expertise in developing cutting-edge customer experience solutions tailored to clients from diverse industries. By offering interlinked yet independently functioning programs, TDCX empowers clients with the freedom to customise their approach, yielding more significant returns.
They adopt a digital hiring system that engages talents globally while implementing AI mechanisms to refine talent matching, optimising team setups to meet business demands efficiently. At TDCX, innovation and customisation are at the core of their service offerings, enabling businesses to thrive in the ever-evolving landscape of customer service outsourcing. Its goal is to provide more successful outcomes for its clients and employees through innovative client-customer engagements such as:
- Customer service
- E-commerce
- IT support
- Inside sales
- Content moderation
- Revenue generation
#12. ADP
| Website: | https://sg.adp.com/ |
| Location: | 78 Shenton Way, Singapore 079120 |
| Operating Hours: | N/A |
| Contact: | +65 6499 5388 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 2 reviews as of 3 January 2023 |
The trend of outsourcing non-core functions extends beyond large Silicon Valley companies, with even SMEs and local businesses recognising its benefits. ADP, a trusted name in the industry, understands this shift and offers tailored solutions to address common human resource challenges.
With over 70 years of experience, ADP has redefined the business solutions landscape, particularly in outsourced tax, benefits, talent, time, HR, and payroll services. Their focus on affordability and flexibility makes them an ideal partner for mid-sized businesses.
At ADP, their mission goes beyond providing human resource solutions; it revolves around empowering people and shaping the changing world of work. With a rich history of leadership in business solutions, ADP has consistently been recognised by FORTUNE Magazine’s “World’s Most Admired Companies®” list for 16 consecutive years.
They are a global provider of cloud-based human capital management (HCM) solutions, seamlessly integrating HR, payroll, talent, time, tax, and benefits. Furthermore, ADP is at the forefront of business outsourcing services and analytics, utilising cutting-edge technology to transform HR from an administrative function to a strategic business advantage. Here’s a list of outsourcing services offered by ADP:
- Payroll
- Small Business Payroll
- Midsized to Enterprise Payroll
- Global Payroll Services
- HCM (Human Capital Management)
- Mid Sized HCM
- HR Administration
- Time and Attendance
- Workforce Management
#13. Callbox
| Website: | https://www.callbox.com.sg/ |
| Location: | 1, #24-10 Scotts Rd, Shaw Centre, Singapore 228208 |
| Operating Hours: | Mon to Fri: 7am – 6pm Sat to Sun: Closed |
| Contact: | +65 3159 1112 (call) |
| Google Review Ratings | 4.8 ⭐⭐⭐⭐⭐ from 54 reviews as of 3 January 2023 |
Sales and lead generation are two essential services often outsourced by businesses. These activities, called lead generation outsourcing, involve hiring specialised firms to construct robust sales pipelines.
Among the prominent players in this field, Callbox shines as the go-to B2B lead generation service provider in the Asia-Pacific region, catering to SMEs and large enterprises. Their expertise extends across various industries, including IT and Software, Manufacturing, Healthcare and Technology Experiences, Logistics, and BFSI (Banking, Financial Services, and Insurance).
Established in 2009, Callbox has a reputation for empowering companies in Singapore and Southeast Asia to achieve their growth and profit targets. With over 15 years of experience, Callbox has solidified its position as one of Singapore’s best customer service outsourcing companies, providing unparalleled support in B2B marketing and sales.
By streamlining the research process and finding prospects, Callbox enables businesses to allocate more time and energy to focus on high-value tasks, maximising their productivity and efficiency. Their speciality lies in launching targeted campaigns that:
- Increases business’ pipeline values through a steady flow of qualified leads and opportunities
- Expedite the sales process by attending initial sales meetings with key decision-makers
- Provide clients with actionable insights and prospect information
- Connects clients with prospects during critical points in the sales cycle
#14. MarketOne International
| Website: | https://www.marketone.com/ |
| Location: | #06-673, Distrii, Republic Plaza, 9 Raffles Pl, Singapore 048619 |
| Operating Hours: | Mon to Fri: 9am – 6:30pm Sat to Sun: Closed |
| Contact: | +65 6408 5500 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 1 review as of 3 January 2023 |
MarketOne International is a multinational demand generation agency and technology-enabled outsourcing firm that works closely with clients in various industries, including Technology, Advanced Manufacturing, Financial Services, and Business Information.
With a strong focus on sales-driven marketing solutions, MarketOne helps businesses generate leads and nurture prospects, guaranteeing exceptional marketing outcomes. In today’s fast-paced digital landscape, where technology advancements and multiple sales channels coexist, MarketOne stands ready to lend a hand.
They specialise in identifying opportunities to meet high sales expectations and bridging the gap between average customer interactions and impactful sales conversations. Through phone calls or face-to-face meetings, MarketOne leverages actionable insights to develop effective, timely, and relevant sales tactics.
As a global demand generation agency, MarketOne prides itself on delivering marketing strategies that yield quantifiable sales outcomes. Their goal is to become the go-to partner for clients seeking to achieve their targets. Operating in sectors characterised by complex products, long buying cycles, and multiple decision-makers, MarketOne understands the unique challenges these industries face.
Through their expertise, they assist clients in navigating the intricacies of the sales process, particularly in sectors like technology, advanced manufacturing, business information, and financial services. MarketOne ensures its clients have the support they need to thrive in competitive markets by focusing on driving results and maximising sales opportunities. They mainly partner with clients in industries such as:
- Technology
- Advanced manufacturing
- Financial services
- Business information
#15. inCall Systems
| Website: | https://incallsystems.com/ |
| Location: | 89 Science Park Dr, Singapore Science Park 1, Singapore 118261 |
| Operating Hours: | Mon to Fri: 8:30am – 7PM Sat to Sun: Closed |
| Contact: | +65 6893 3303 (call) |
| Google Review Ratings | 4.3 ⭐⭐⭐⭐⭐ from 16 reviews as of 3 January 2023 |
Founded in 1998 as 1st Call, inCall Systems has evolved into a leading Business Lead Service Provider, offering various outsourced services. With a strong presence in Singapore, inCall Systems expanded its call centre operations to serve as a third-party service provider.
Over the years, the company has built a remarkable reputation and operates 71 clients across the Asia-Pacific region and beyond. Since 2018, inCall Systems has recorded 32,760 registrations, showcasing their extensive experience and expertise in the field.
Following its acquisition by a publicly listed company, inCall Systems remains dedicated to delivering positive and measurable results for businesses. Their core expertise lies in database management, customer engagement centre solutions, and demand and lead generation.
Driven by their passion for customer delight and focused on achieving joint business goals with their clients, inCall Systems adds value to core teams and commits wholeheartedly to mutual business growth. With a strong belief that their success is intertwined with their client’s success, inCall Systems is committed to providing exceptional services and fostering long-lasting partnerships.
As a business lead service provider, inCall assists clients in customer acquisition, retention, and interaction. Three of its core services are:
- Data management – Business database is frequently updated to create robust and data-driven results for ASEAN organisations. Data quality is challenging to maintain. As such, inCall employs strict standards in data management to help businesses expand their market reach, generate more opportunities, and ensure a healthy ROI.
- Customer interaction – Customer interactions are often frustrating without having the proper mechanisms and without using the correct tools in place. inCall’s services help reduce potential sources of customer conflict and convert these into opportunities.
- B2B demand and lead generation – Lead generation is vital for B2B businesses and companies’ operations. inCall’s B2B lead generation allows companies to maximise their core competencies while creating customer service and product interest.
#16. Asian Technology Solutions
| Website: | https://asian-technology.com/ |
| Location: | 24 Raffles Pl, Singapore 048621 |
| Operating Hours: | N/A |
| Contact: | +65 6909 2750 (call) |
| Google Review Ratings | N/A |
Asian Technology Solutions, a prominent IT outsourcing provider in Singapore, was established by a team of experienced IT professionals and leaders from various industries.
With a core focus on delivering comprehensive IT business solutions, ATS offers multiple services, including IT consulting, staff augmentation, HR, and training. They are committed to providing high-quality, reliable, cost-effective solutions to diverse sectors such as IT, ITES, Telecom, Retail, Manufacturing, Infrastructure, BFSI, and Life Sciences.
ATS specialises in implementing ERP (Enterprise Resource Planning) software for clients, leveraging their expertise in professional consulting. With a dedicated team of SAP project managers and leaders, they provide support throughout the entire SAP implementation process, ensuring seamless integration and optimal business performance.
ATS takes pride in delivering uninterrupted assistance and guidance at every project stage, ensuring clients experience peak efficiency and success in their operations.
Partnering with skilled and certified software consultants and business analysts, Asian Technology Solutions collaborates closely with clients to design, develop, and implement tailored software solutions. Their commitment to service excellence, along with their industry-specific knowledge and expertise, has established ATS as a trusted IT outsourcing provider in Singapore, delivering reliable and effective IT solutions to meet the evolving needs of businesses. Below are their services:
- IT consulting – ATS offers solutions to help businesses adapt to the digital age. They improve procedural efficiencies to improve the customer service experience. ATS also provides big data services and mobile and web development.
- Staff augmentation – ATS’ staff augmentation services help businesses find a constant supply of reliable talents and consultants. They offer both contract and permanent resource solutions.
- Training and Development – ATS invests in its staff’s training and skills development through comprehensive courses in programming, data science, cloud technologies, and many more.
- BPO – ATS’s expertise is in target recruiting. They provide dedicated support for the development of BPO and call centre skills.
#17. Twilio
| Website: | https://www.twilio.com/ |
| Location: | 9 Straits View, West Tower, #11-07 Marina One, Singapore 018937 |
| Operating Hours: | N/A |
| Contact: | +65 3138 9142 (call) |
| Google Review Ratings | 5.0 ⭐⭐⭐⭐⭐ from 7 review as of 3 January 2023 |
Twilio, a global leader in contact centre services, has established its presence with more than 20 offices worldwide. Beyond their call centre solutions, Twilio is dedicated to developing innovative applications and products that enable businesses to enhance customer engagement.
With a strong emphasis on customer satisfaction, Twilio’s customer care services offer complete visibility into customers’ purchasing history, allowing enterprises to deliver personalised experiences. Moreover, Twilio’s suite of products and features facilitates swift problem resolution and improved customer experiences.
At the core of Twilio’s mission is the desire to unleash the creativity of builders. Serving as the customer layer for the internet, Twilio empowers companies to create engaging interactions that foster meaningful connections with their customers. Their developer-first cloud platform provides user-friendly tools that address complex communication challenges, all backed by a transparent pricing model.
Since its inception, Twilio has been committed to overcoming the most challenging communication obstacles, empowering businesses to serve their customers more effectively than ever before. With a global reach and a focus on delivering seamless experiences, Twilio continues redefining the landscape of customer service outsourcing, making them one of Singapore’s best customer service outsourcing companies.
Below are some contact centre services available from Twilio. Companies looking to upscale and adapt to changing consumer demands will find these services helpful:
- Multi-factor authentication
- AI customer support
- Integrated customer communication platform
#18. SMCBPO
| Website: | https://smcbpo.com/ |
| Location: | Shun Li Industrial Park Singapore 416081 |
| Operating Hours: | N/A |
| Contact: | +65 6423 9566 (call)sales@smcbpo.com (email) |
| Google Review Ratings | N/A |
Established in 2014 by a European international company, SMCBPO has evolved to meet the evolving demands of the global business process outsourcing industry. Originally established to provide omnichannel support for its expansion into the Chinese market, SMCBPO has expanded its service offerings to encompass back-office and call centre processes.
With a focus on delivering bilingual customer support, SMCBPO boasts a team of skilled and experienced agents based in China, ensuring efficient outsourcing of customer service operations. Additionally, their dedicated Customer Relationship Management solutions enable practical analysis and employee performance monitoring.
At SMCBPO, their commitment to service excellence is unwavering. They strive to provide all their clients with the best-in-class service, viewing service quality as an ongoing journey of continuous improvement. SMCBPO adopted the Enterprise Singapore Business Excellence framework in 2016 to ensure consistent excellence and achieved certification in the Singapore Quality Class with Service.
By constantly training and retraining their staff, reviewing processes, and analysing feedback, SMCBPO maintains their dedication to delivering exceptional service and exceeding customer expectations. Bilingual support is available from SMCBPO in multiple mediums:
- Live chat
- Inbound calls
- Email support
- Pre-sales support
- E-commerce support
- Social media customer service
- Back office services
#19. Lantone
| Website: | https://www.voip.com.sg/ |
| Location: | 10 Ubi Cres, Ubi Tech Park, Singapore 408564 |
| Operating Hours: | Mon to Fri: 9am – 7pm Sat: 10am – 2pm Sun: Closed |
| Contact: | +65 6227 1149 |
| Google Review Ratings | 4.0 ⭐⭐⭐⭐ from 10 reviews as of 3 January 2023 |
Since its establishment in 1998, Lantone Systems has emerged as a leading IT services provider for multinational companies (MNCs) and SMEs. With a strong focus on meeting organisations’ diverse computing, network, telephony, and infrastructure needs, Lantone Systems offers a comprehensive range of tailored IT solutions. Their commitment to excellence is reflected in their three core pillars: people, processes, and technology.
At Lantone Systems, they understand the challenges faced by organisations worldwide, particularly the detrimental effects of relying on outdated technology. Upgrading to new technology without proper training can be both costly and time-consuming. That’s why businesses can turn to Lantone Systems as a reliable service provider with the expertise and infrastructure to address their technological requirements.
With a team of highly skilled IT professionals, Lantone Systems is dedicated to creating efficient and resilient IT environments for its clients. By prioritising the principles of “People,” “Process,” and “Technology,” they ensure a customer-centric approach to working with clients, enabling them to capitalise on the latest IT trends and optimise their business operations.
With Lantone Systems as their trusted partner, organisations can expect enhanced productivity, improved customer satisfaction, and a competitive edge in today’s fast-paced business landscape. Their team of experienced professionals is committed to providing tailored services that meet their client’s unique needs and objectives.
- IT Infrastructure Management: Lantone offers end-to-end IT infrastructure management services, including network design and implementation, server management, and system optimization. They ensure that businesses have a robust and secure IT foundation to support their operations.
- Cloud Solutions: Lantone specialises in cloud computing services, helping businesses migrate to the cloud, develop cloud-based applications, and manage cloud environments. They provide scalable and flexible cloud solutions that enhance efficiency and enable seamless collaboration.
- Cybersecurity Services: Lantone understands the importance of protecting businesses from cyber threats. They offer comprehensive cybersecurity services, including risk assessments, vulnerability management, threat detection, and incident response. Their solutions ensure the confidentiality, integrity, and availability of critical business data.
- Software Development: Lantone provides custom software development services to help businesses streamline processes, improve productivity, and enhance customer experiences. Their experienced developers create tailored software solutions that align with specific business requirements.
#20. Infobip
| Website: | https://www.infobip.com/ |
| Location: | 50 Raffles Place, #34-01, Singapore Land Tower, Singapore 048623 |
| Operating Hours: | N/A |
| Contact: | +65 6977 7400 (call) |
| Google Review Ratings | N/A |
Regarding advanced customer engagement, support, security, and authentication, Infobip stands out from the rest of the service providers on this list. Instead of offering a mix of software and service solutions, Infobip provides businesses with a centralised communication platform that empowers them to connect with customers more personally and effectively.
With Infobip’s suite of cloud-based solutions, businesses can elevate their customer service to new heights. This platform offers a comprehensive range of modules, including chatbots, customer engagement hubs, customer data platforms, and cloud contact centres. By harnessing these powerful tools, companies can meet the evolving needs of their customers and employees alike.
Infobip takes pride in its ability to deliver exceptional results. Businesses utilising their platform have reported an impressive 39% increase in their Net Promoter Score (NPS). As a global leader in omnichannel communication, Infobip simplifies how brands connect with, engage, and delight their customers globally. With their wide range of communication channels and innovative approach, Infobip empowers businesses to create meaningful connections and drive customer satisfaction. Some of the platform’s key features include the following:
- Lessens resolution time
- Easy access to data and information
- Cost-effective digital channel
- Personalised customer support
Conclusion About The Best Outsourcing Companies In Singapore
In your quest to discover Singapore’s finest customer service outsourcing companies, this comprehensive list is your ultimate companion. Unlock a world of possibilities by diving into each company’s profile and uncovering the ideal match for your business requirements. It’s crucial to delve into the nitty-gritty details. Are tailored customer support solutions part of their repertoire? Can they seamlessly provide you with a dedicated staff for the long haul or specific projects? By understanding their goals, track record, suite of services, and industry experience, you can make an informed decision that propels your business forward.
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Note: For the latest and most recent updates on the above recommendations, refer to their website for the most accurate information.
Frequently Asked Questions About The Best Outsourcing Companies In Singapore
What Are The Top Outsourcing Destinations In Singapore For Exceptional Customer Service Solutions?
Singapore is renowned for its thriving outsourcing industry. With many esteemed service providers, including the cream of the crop for customer service outsourcing companies, Singapore offers many options. Which outsourcing destinations in Singapore provide outstanding customer service solutions?
How Does Singapore’s Outsourcing Landscape Contribute To Its Economic Growth And Development?
The outsourcing sector in Singapore plays a pivotal role in driving economic growth and development. The industry thrives with the government’s steadfast commitment to positioning Singapore as a global IT/IS outsourcing hub. How does Singapore’s outsourcing landscape contribute to its economic growth and development?
What Are The Advantages Of Outsourcing In Singapore?
Singapore is an enticing destination for outsourcing, boasting several advantages that make it highly attractive for businesses. Singapore offers many benefits, from favourable business regulations and competitive corporate taxes to robust government support and a strategically advantageous geographical location. What are the advantages of outsourcing in Singapore?
Why Do Companies Opt For Outsourcing In Singapore?
Companies across various industries choose to outsource their operations in Singapore for many reasons. From cost savings and the ability to redirect focus towards core business functions to the capacity to scale and adapt to customer demands while maintaining competitiveness, outsourcing in Singapore presents numerous advantages. Why do companies opt for outsourcing in Singapore?
Is There A Distinction Between Bpo And Outsourcing In Singapore?
In the realm of outsourcing, Business Process Outsourcing (BPO) is a commonly used term. Is BPO interchangeable with outsourcing in Singapore? Does BPO encompass the same services, including customer support, payroll, accounting, IT, and human resources?
